Extracts from the General Terms and Conditions Current status: May 2018
§ 3 Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day
If more than one of the above alternatives are present, the withdrawal period starts to run only from the day on which you acquire, or a third party other than the carrier an indicated by you acquires, physical possession of the last good or of the last lot or piece.
To exercise the right of withdrawal, you must inform us:
Herr Alexander Baster
Elpke 104 c
Tel.: +49 521 92 48 512
Fax: +49 521 92 48 516
of your decision to withdraw from this contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail).
You may use the Model withdrawal form>>. But it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effect of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
In case of goods, by their nature, can normally be returned by post, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods, by their nature, can normally be returned by post or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will collect the goods, by their nature, cannot normally be returned by post. You will have to bear the direct cost of returning the goods.
For goods, that by their nature cannot normally be returned by post, the cost is estimated at a maximum of 115,00 EUR (returns within Germany), or 250,00 EUR (returns from abroad). You will have to bear the direct cost of returning the goods.
Your are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to distance contracts
The right of withdrawal expires prematurely with regards to distance contracts
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
Herrn Alexander Baster
Elpke 104 c
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate